Clinical Counselling

Struggling After Brain Injury?

Our clinical counselling program specializes in brain injury. We welcome both those with brain injury and their families/caregivers. Clinical counselling services are free (for those in financial need), or can be paid through ICBC, WorkSafeBC, or extended health care benefits.

Why Brain Injury Clinical Counselling?

When you sustain a brain injury it's common to also face mental health challenges. They can be related to:

  • grieving the pre-injury self
  • failed attempts at returning to school/work
  • social isolation
  • personality changes
  • PTSD
  • loss of, or strained relationships
  • worry about managing post-injury life

The result can be depression, anxiety, or even suicidal thoughts.

Clinical Counselling

Counselling should be an integral part of your brain injury recovery, and will support your progress in other areas.


You'll get timely access to a clinical counsellor trained in brain injury.

Specific to Brain Injury

Strategies used are supportive to your unique brain injury deficits.


You'll see the same counsellor for every counselling session.

More than 60% of people with traumatic brain injury
with anxiety and depression.

Our Clinical Counsellors

Along with master's degrees, our counsellors have knowledge of brain injury. Each has a unique skill set, and you are matched with the counsellor who can best meet your needs. We offer brain injury counselling at the BrainTrust offices in both Kelowna and Vernon.

Hailey K CROP

Registered Clinical Counsellor

Hailey is a Registered Clinical Counsellor who helps clients achieve positive change after being affected by a brain injury. Hailey works closely with clients to help empower them to rely on their strengths and reduce their biopsychosocial barriers. Hailey enjoys using a multi-disciplinary approach which will inspire clients to regain a balanced, healthy, and enjoyable lifestyle. Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Emotion Focused Therapy and Solution Focused Therapy are used within Hailey’s practice to create personalized wellness goals and a plan to achieve them. Hailey looks forward to meeting and supporting BrainTrust clients on their journey to wellness.


Richard Mortimer

Registered Clinical Counsellor

Richard has a Master's of Counselling Psychology. Using a trauma-informed approach, he provides a nonjudgmental, supportive space for his clients' healing. Richard's areas of specialization include substance use, goal setting, managing grief and loss, and helping clients form a new sense of self. Effective strategies he may use include writing/drawing verbal content on a whiteboard, mind mapping, cognitive behaviour therapy, and art therapy. Richard is passionate about using his role as a counsellor to help build healthy, inclusive communities.

Deon Soukeroff is a clinical counsellor

Registered Clinical Counsellor

Deon helps our clients learn new coping tools and strategies after brain injury, resulting in improved mental health and well-being. Along with a Bachelor's degree in Child and Youth Care and a Master's in Counselling, Deon draws on a variety of approaches and modalities that she has acquired over the past 15 years. This includes using a trauma-informed model - most beneficial for those who've experienced brain injury. Deon is passionate about working with people and feels privileged to help others during difficult times in their lives. She joined the team at BrainTrust in 2018, impressed with both our agency and the 'amazing work' we do in the community. Deon is a fan of the outdoors and enjoys spending time in nature with her husband and their dog.


Jim Robertson

Registered Clinical Counsellor

As a Clinical Counsellor, Jim has worked with clients for over 28 years, specializing in addiction for nine of them. An educator at heart, he strives to equip people with knowledge and skills to manage their lives in healthy ways. Jim provides in person and online counselling support to individuals and families of those who have experienced traumatic brain injury. Prior to joining BrainTrust in 2020, Jim served as Chapter President of the Canadian Counselling and Psychotherapy Association. Born in Zanzibar, Tanzania and immigrating to Canada with his family in 1952, he now calls B.C. home and can be found cycling or hiking trails all over the region.


Sue Wiggin

Registered Clinical Counsellor

Sue Wiggin has a Master’s of Social Work and specializes in transitions, trauma, and depression. She believes in the capacity of all individuals to learn and to grow, knowing that we all benefit from support to connect to internal and external resources that foster growth. Sue brings over 30 years of experience to her clients and works one on one to support those with brain injury. Sue enjoys being in nature and knitting.



You must have a medically documented (diagnosed) brain injury, OR be a family member/caregiver of someone with a documented brain injury.

Learn more about our eligibility criteria for those with brain injury.

Our Funders

Our brain injury counselling services are funded in part by:


Counselling services are free to those in financial need due to the generosity of our sponsors. Counselling is also available at a fee based on your ability to pay.

Call us at 250-762-3233 or send us an email at to discuss your individual needs.

Arlene Hildred

BrainTrust Client

As a client, I have to say the counselling I have been offered and gratefully received has made a huge impact in my continued recovery. It really has made a significant difference in my outlook and well being. 

Need more support with brain injury recovery?

Find out about the innovative program we use at our NeuroRecovery Centre.