BrainTrust Services FAQ
Get Your Questions Answered
If you or a loved one has been diagnosed with a concussion/brain injury, it is normal to have many questions. Here are answers to the questions we are asked most often about our services.
We help people with concussion and acquired brain injury. Our programs and services provide assistance in many areas of post-injury life. You can read more here about the kinds of services we offer.
You must have a medically documented (diagnosed) concussion/brain injury to receive our services. If you have documentation for your brain injury, you can book an appointment for a consultation.
See our Eligibility Criteria for Service for more information.
Many of our services are free of charge. Your initial consultation is also free.
Fees are determined based on financial need and available funding. Information on fees will be outlined at your consultation. You may also contact us for more information.
- a diagnosis,
- recommendations for treatment, and
- a description of the effects of your deficits and strengths on post-injury life.
Limited access to services may be possible, depending on availability.
We may also be able to direct you to resources you need outside of BrainTrust.
We offer a variety of group programs. One of our groups is a Peer Support group.
You can learn more about our group programs here.
See our Eligibility Criteria to find out how to qualify for our services.
Once you qualify and have had your initial consultation, you will be assigned a case worker. Your worker may recommend participating in a group program.
If you're feeling suicidal call:
- 1-800-SUICIDE (1-800-784-2433) to get help right away, any time of day or night. It’s a free call.
- Our Local Crisis Line: Call 1-888-353-2273 24 hours a day. You'll get connected to a BC crisis line, without a wait or busy signal. The crisis line operators have advanced training in mental health issues and services.
- Interior Health Community Response Team (CRT): 250-212-8533 They will come check on you in your home. Operates 11:30am-9:00pm, seven days a week.
You can get free legal support at B.C. Legal Aid.
- helping you understand brain injury and how you can help the individual recover
- adjusting to the changes in your roles and relationship
- managing overwhelming emotions
We work with people who have a medically documented acquired brain injury. Anyone who is 18 or over is considered an adult and must request support for themselves. Read here for more information.